HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?
Your order is shipped within 2 to 3 days. Our average delivery time is then 7 to 14 working days anywhere in the world.
Where do we deliver and what are the delivery costs?
We deliver anywhere in the world. Free delivery on all orders.
Where do you come from?
Our company is based in France.
Who delivers my item?
Your items are delivered via your local postal service.
What are the delivery times?
Items are delivered according to the terms and conditions of your local post office.
What happens if nobody's home?
Don't worry, our items will be left in your post box if they're small enough. Otherwise, your parcel will be left at your local post office for collection.
I've entered the wrong address. What should I do?
Don't worry, if your order hasn't been shipped yet, contact us immediately and we'll be happy to update your information. Otherwise, in accordance with our terms and conditions, once an order has been dispatched from our warehouse, no further changes can be made.
Is your site secure?
This site is 100% secure. In fact, you could say it's 300% secure. Here's why: Firstly, the site you're visiting is on an HTTPS server (the little green padlock on the left-hand side of this page's URL is there to remind you). Most sites only secure their "shopping cart" and everything to do with checkout. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware. Finally, for payment, we use Stripe and Paypal, the benchmarks for secure Internet transactions.
What payment methods are available?
Currently, you can pay by credit card or via Paypal on our website. We do not accept cheques, bank transfers or cash on delivery.
What happens if I'm not satisfied with my product?
We offer a 100% money-back guarantee! If, for any reason, the product doesn't meet your expectations, you can send it back to us within 14 days of receipt and we'll give you a full refund as soon as it arrives. However, all returned products must be in perfect condition and the return postage must be paid by you. Proof of postage should then be emailed to us as proof of delivery.
If you still have any questions, please contact us by email at firstname.lastname@example.org